Full-contact services such as chauffeuring can be awkward at times. When things that are out of normal happen, there’s always this feeling of unease to say something.
According to Encore Corporate Cars, the chauffeuring arrangement is quite a delicate experience for both the passenger and the driver. This is why there’s rarely a set of standardized rules for the chauffeur-passenger relation while in-transit.
But, of course, as a business in the service industry, having a proper etiquette can say a lot about one’s integrity. So, for both the driver’s and the business executive’s guide and observance, below is a list of the basic protocols and behaviour the chauffeur service should provide.
A Smooth Travel Experience
Chauffeur companies usually operate various types of vehicles depending on the requirements of the client. That’s why it’s important to appropriately understand the differences of specific vehicle use to another. If a chauffeur isn’t familiar with the controls, features, and amenities of the car, this can lead to a bad client experience.
An Extended Quality of Service
Since a chauffeur provides service, opening and closing the door is naturally part of the job. Even if the client refuses, chauffeurs should make sure the client boards safely and without discomfort. But, if the client insists on not having the chauffeur service the door, he should at least wait for the client to board before re-entering the vehicle.
Chitchats and Small Talks are Fine, But Only When Initiated
Unless it’s extremely needed, the chauffeur should remain silent. This isn’t because the driver is incapable of holding a conversation, but because it’s just proper to focus all the attention on the road. But, when the client wishes to talk to the driver, he should reply in kind. The best possible time for the driver to talk to the client is at the start of the trip, where they can discuss the route, the temperature of the vehicle, music playlists, etc.
Chauffeuring isn’t only about transporting the client to places. It also involves ensuring a good experience, which will come from the common sense etiquette in driving and dealing with clients.